PRIVACY POLICY

Effective Date: 13-06-2025
Last Updated: Current
Version 1.0

1. Introduction

Welcome to Bros D App, operated by Services by AOUT-18 TECHNOLOGIES LTD (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our mobile app, websites (www.bros-d.com, www.aout18.com), and any related services.

We process your personal data in compliance with applicable laws, including:

  • Nigeria Data Protection Regulation (NDPR, 2019)
  • General Data Protection Regulation (GDPR, EU/EEA)
  • California Consumer Privacy Act (CCPA, USA)
  • Other global data protection standards.

By accessing or using our services, you consent to the terms of this Privacy Policy.

2. Scope of Application

This policy applies to all users of Bros D App, including:

  • Individuals making purchases or bookings
  • Artisans, vendors, and service providers onboarding to the platform
  • Visitors to our websites
  • Business partners and affiliates

 

3. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly

  • Full Name
  • Contact Information (Phone number, Email address, Physical address)
  • Account credentials (Username, Password)
  • Payment Information (Billing address, Payment card details — securely processed)
  • Profile information (Profile photo, Bio, Store details for vendors/service providers)
  • Communication data (Support requests, inquiries, complaints)

b. Automatically Collected Information

  • Device Information (Device type, OS, unique device IDs)
  • Usage Data (App activity, features used, order history, delivery records)
  • Location Data (GPS and IP-based location services)
  • Log Information (Date and time of access, browser type, pages viewed)

c. Cookies and Similar Technologies

We use cookies, web beacons, SDKs, and tracking pixels for:

  • Essential platform functionality
  • Analytics and performance monitoring
  • Personalization of content
  • Marketing and advertising purposes

Refer to our Cookies Policy for detailed information.

 

4. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your user/vendor account
  • To process orders, payments, and service bookings
  • To facilitate communication between customers, vendors, artisans, and delivery providers.
  • To improve our services, products, and user experience
  • To provide customer support
  • To conduct research, analytics, and troubleshooting
  • To send important service updates and marketing communications (with consent)
  • To comply with legal obligations, enforce terms, and protect against fraud and abuse

 

5. Legal Basis for Processing

We rely on the following legal bases:

Your Consent (for marketing, cookies, non-essential data processing)

Performance of Contract (to deliver services you request)

Legal Obligations (to comply with regulatory or tax requirements)

Legitimate Interests (for internal operations, platform security, business development)

 

6. Data Sharing and Disclosure

We may share your personal data with:

  • Vendors, Artisans, and Service Providers (to fulfill orders and bookings)
  • Logistics and Delivery Partners
  • Payment Processors (secure payment facilitation)
  • Technology Partners (hosting, cloud storage, app analytics)
  • Advertising & Marketing Partners (for personalized offers, with consent)
  • Regulatory Authorities and Law Enforcement (when legally required)
  • Third Parties in M&A Transactions (subject to confidentiality agreements)

Note: We do not sell your personal data.

 

7. International Data Transfers

As Bros D App operates across jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Nigeria, South Africa, the European Union, and the United States.

We ensure appropriate safeguards are in place to protect your data, including:

  • Standard Contractual Clauses (SCCs)
  • Data Transfer Agreements
  • NDPR-compliant protocols

 

8. Data Retention

We retain your personal data:

  • As long as necessary to provide our services and fulfill our contractual obligations.
  • In accordance with applicable legal and regulatory requirements.
  • For up to 7 years for financial and compliance records unless a shorter period applies.

You may request deletion of your data under certain conditions.

 

9. Data Security

We implement robust security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Secure servers and access controls
  • Regular vulnerability assessments
  • Staff confidentiality obligations

However, no system is completely immune. We encourage users to protect their credentials and report any suspicious activity.

 

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to access your data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with regulatory authorities

For NDPR compliance in Nigeria, you may contact our Data Protection Officer (DPO) through our customer care service.

 

11. Children’s Privacy

Bros D App is not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us for immediate deletion.

 

12. Third-Party Links and Services

Our platform may contain links to third-party sites or services. We are not responsible for the privacy practices of such external sites. We recommend reviewing their privacy policies before engaging with them.

 

13. Changes to This Privacy Policy

We may update this policy periodically to reflect legal, technological, or business changes. We will notify you of material changes via in-app notifications or email, and post the updated policy with a new “Last Updated” date.

 

14. Contact Information

For any questions, concerns, or requests regarding your privacy rights or this Privacy Policy, please contact us at:

AOUT-18 TECHNOLOGIES LTD — Services by Aout-18