BROS-D / Aout-18 Technologies Limited Refund Policy

At AOUT Services, we prioritize customer satisfaction and strive to deliver
seamless, high-quality digital and logistics services. This Refund Policy
outlines the conditions under which refunds may be issued for transactions
carried out on our platform or through our services.

1. GENERAL CONDITIONS FOR REFUND

A customer may be eligible for a refund under the following circumstances:
i. Service not delivered: If a paid service was not delivered within the
agreed time frame due to fault on our part or the part of a verified service
provider.
ii. Failed transaction: If payment was made, but the service or product
was not fulfilled due to technical or operational failure.
iii. Double charges: In the event of duplicate billing or payment errors.
iv. Product not as described: Where applicable (e.g. physical deliveries),
if the item delivered is significantly different from the description and
reported within 24 hours of receipt.
v. Cancelled bookings: If a booking or service appointment is cancelled
by the customer with sufficient notice, as stated in our booking terms
(typically 24 hours).

2. NON-REFUNDABLE CASES

Refunds will not be issued under the following circumstances:
i. Dissatisfaction arising from personal preferences after successful service
delivery.
ii. Damage or loss caused by third parties not affiliated with AOUT Services.
iii. Delays caused by customs, third-party vendors, or force majeure (e.g.,
strikes, natural disasters).
iv. If the request is made after 3 days of the transaction or service
completion.
v. Services already marked and confirmed as completed by the customer
through the platform.

3. HOW TO REQUEST A REFUND

To initiate a refund request:
Send an email to support@bros-d.com with the subject “Refund Request –
[Transaction ID]
Provide full details including:
 Transaction ID or reference
 Date of transaction
 Reason for the refund
 Supporting evidence (e.g., screenshots, chat logs, photographs, etc.)
Requests will be reviewed within 3 business days, and eligible refunds will
be processed within3 business days of approval.

4. MODE OF REFUND

Approved refunds will be made using the original method of payment, unless
otherwise agreed in writing. For bank transfers or wallet credits, correct
account or wallet details must be provided.

5. DISPUTES AND ESCALATION

If you are unsatisfied with the outcome of a refund request, you may escalate
the matter by contacting our escalation unit at support@bros-d.com. All
disputes will be resolved in accordance with our Terms of Service and
governed by applicable laws of the Federal Republic of Nigeria.

6. MODIFICATION OF POLICY

Services by AOUT-18 Technologies limited reserves the right to amend this Refund Policy at any time.
Updated versions will be posted on our website and will take effect
immediately upon posting.

7. Contact Information

For any questions, concerns, or requests relating to this Cookies Policy or your personal data rights, please contact us at:

Services by AOUT-18 Technologies limited
Head Office: Block 29, Iponri Housing Estate
Phone: +27 63 047 6416
Email: support@bros-d.com | info@aout18.com
Websites: www.bros-d.com | www.aout18.com